As they say, The Devil is in the Details. So here are our policies and fine print.
Everything I create for you will have is “MADE IN A COTTAGE FOOD OPERATION THAT IS NOT SUBJECT TO GOVERNMENT FOOD SAFETY INSPECTION.”
Potential Allergens :
Nuts and Nut By-Products
Eggs and Egg By-Products
Milk and Dairy Products
FD&C Yellow #5
Tiered Cake serving sizes are based on industry standard (4” Tall, 2” Deep and 1” Thick).
ALL orders require a 50% retainer to secure the date and order. There is no “order” without the 50% retainer.
Cancellation Policy (Retail Cakes):
Changes and cancellations to retail orders are accepted until 72 hours prior to scheduled pick up time. No refunds will be provided for orders that are cancelled with less than 72 hours notice. Orders cancelled more than 72 hours from due date are subject to a 25% fee: Lavender Box Bakery will retain 25% of the price of the cake to cover costs incurred to initiate your order.
Changes to order:
You may make any changes that you wish to a retail order until 72 hours prior to the pick up time on your written order form. We cannot guarantee any additional flavors will be available if changes are made within 72 hours.
Cancellation Policy (Wedding/Event Cakes and Decorated Sugar Cookies):
A non-refundable retainer of 50% is required to reserve your wedding date, with the remainder due 14 days before your wedding date. If order is cancelled more than 7 days before your wedding date, 50% of the total cake cost is non-refundable, plus any and all expenses already incurred in the behalf of the finished product.
Decorated Sugar Cookies must be ordered at least 7 days before due date. Payment for decorated sugar cookies is due, in full, on order. If order is cancelled within 5-7 days of due date, 75% of your payment will be refunded. (25% is to cover the cost of supplies purchased for your order). No Refunds Will Be Given On Decorated Cookie Orders Cancelled within 5 Days of Your Due Date
Changes to order (Wedding Cakes):
Changes may be made to wedding cake flavors, servings counts, and design until 15 days before your wedding date. At that time, everything must be finalized, no changes to serving count, flavors or design after the 15 day point.
1. We GUARANTEE that your cake/cupcakes will be decorated to EVERY specification on your written order form.
2. We will ALWAYS take you through a check, when you pick up your cake. This means that we will ask you if everything is spelled correctly. We will go through your entire order with you, with a copy of your paper order in hand.
If upon picking up your cake, you are not satisfied with the look of your cake/cookies/cupcakes, you are NOT obligated to take the product. If you choose not to take the cake, you will be issued a full refund via original purchase method. Upon pick-up of your cake, adjustments to the cake decoration can be made for an additional charge. Once the cake leaves our control, we presume that you are satisfied with the look and design of your product, and NO refunds will be issued for design. We are not responsible for any damage occurring to the product during transport, set-up or any time thereafter.
After the product leaves our control, special consideration will be given to any issues regarding cake flavors and fillings. Refunds will be determined based upon portion of product returned to Lavender Box Bakery.
Artistic License Disclaimer:
Every cake we make is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of our expert cake decorators. You may provide us with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.